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12.09.2011

" Which one would YOU use? "

As a former sales professional I have high standards for customer service.  I typically don't even ask for help in stores anymore because inevitability the staff will come up short of my expectations.  However the past few times I've really needed help,  I've used the phrase "Which would you use? ", and it's really paid off.

Today's really good idea is TWO good ideas!  I recently went to the Home Depot to get something for my ever-plugged shower drain.  As I was preparing myself to spend $30 on a fancy CO2 snake,  a salesperson asked if he could help.  Instead of my usual "no thanks,  just looking",  I asked for his opinion on the options I was considering.  Instead of selling me the more expensive tool, he suggested a $3 pokey stick with flange-y grabbers which I'm sure is on an As Seen on TV special somewhere.....

Well guess what?  The Zip-It stick worked! It's flexible and designed for clogs that are within the the first meter of the pipe; something I learned from my Home Depot guy. It was simple to figure out what to do with it, and easy to use. Had I gone with the more expensive option, I know that would have worked too but it would have taken me longer to figure out.  It's the holidays, and we all know time and money is limited, so I'm even more grateful for the help I received.  And as a bonus, next time my shower drain clogs, I don't have to pour chemicals, and more money, down the drain.

So be sure to use salespeople for advice.  You don't have to take it, and you might be surprised at the help they can offer. Ask specific questions to help them help you. There is a lot of bad service out there (don't even get me started on my credit union), but every once in awhile you will find a gem.